Frequently Asked Questions
Everything you need to know about our futuristic beauty collections.
Where does Kaleidos Makeup ship to?
We offer worldwide shipping to most countries. Shipping costs and delivery times vary by destination and are calculated at checkout.
Are your products cruelty-free and vegan?
Yes, Kaleidos is 100% cruelty-free. The vast majority of our products are also vegan; please check the specific product pages for detailed ingredient lists.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey.
What is your return policy?
Due to the nature of cosmetic products, we can only accept returns on unopened and unused items within 14 days of delivery. Please contact our support team to initiate a return.
Will I have to pay customs or import duties?
International orders may be subject to import duties and taxes once the shipment reaches your country. These charges are the responsibility of the recipient.
What should I do if my palette arrives damaged?
We take great care in packaging, but if an item arrives broken, please email us a photo of the damaged product and your order number within 48 hours of delivery for a replacement.